Customer serviceCustomer care is a big part a the experience that you will have with our products
Service is something which we find very important. If you have questions about our products, our company or any other question related to who we are and what we do you can always contact us.
Double Dutch give warranty on damage due to manufacturing failures. Legal explanation you find in our trade terms which you can request for at your local dealer or directly from us.
This is how it works. If you have a warranty problem you contact us by email with the following information:
- Date of purchase
- Product serial number
- Pictures of damage/breakage
- Explanation under what circumstance damage created
After we received the requested information we will inform you of our judgment. In certain cases it might be necessary for us to receive the product for inspection and final judgment. In case we judge the damage as a manufacturing failure we will replace the product *free of charge. All warranty claimed/replaced goods must be returned to us. * We must have receive all requested information before we start a warranty procedure.
Damage caused by incorrect use, abuse or any other damage occurred in any other way than what the product is made for will not be accepted for warranty. Paddling on white water, in competitions increases the risk of damage due to excessive forces to the product. Our paddles are made for specific use, and to last and withstand the water forces they are meant and made for. White water & slalom paddles hitting rocks, river bottoms with extreme forces as well as polo paddles in hitting another paddle or a kayak with hard forces are in all cases excluded for warranty. This is considered a personal risk for buyer and is a risk of the game which producer can not be healt responsible for. Our paddles are made with care and quality checked during production, and before is sold to our dealers and customers. Warranty is only valid in case a production failure is proven.
All payments should be done to the below mentioned account. Payment by credit card / Paypal can be additionally charged depending on the amount and type of product. We do not accept cheques.
All payments should be done to the below mentioned account. Please always mention invoice number and customer ref. with all payment.
Double Dutch Sports
NL83 RABO 0129 3702 74
Eindhoven, NL 62268406
VAT REG. #
van Dijklaan 13D
5581 WG Waalre
+31 40 285 55 05